Refund policy

Last updated: October 5, 2026

30-day returns

You may request a return within 30 days after delivery by emailing james@grydgear.com with your order number and the items you want to return. For a change-of-mind return, items must be unused, uninstalled and in their original packaging with all supplied hardware and components. Please contact us before sending anything back so we can provide return instructions and the correct return address.

Return shipping and fees

You pay return shipping for a change-of-mind return. Use a tracked service and suitable protective packaging. GRYD GEAR pays reasonable return shipping for a verified defective item, an incorrect item or an error in our shipment. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns unless applicable law requires otherwise.

Damaged, defective or incorrect items

Inspect your delivery and contact us promptly if anything is damaged, defective, missing or incorrect. Include your order number and photographs if available, and retain the packaging. We will review the issue and arrange an appropriate repair, replacement or refund. The unused/uninstalled condition for change-of-mind returns does not prevent you from reporting a defect discovered during installation or use. This policy does not limit your statutory rights.

Fitment and incomplete staged purchases

Review documented fitment and the components included in your selected product before ordering. SKU B requires SKU A; SKU C requires SKU A and SKU B. Contact us before purchasing if your truck or accessory configuration is not confirmed. Eligible unused, uninstalled items may be returned under the 30-day policy if you selected the wrong configuration. If we supplied incorrect fitment information for your confirmed setup, contact us so we can resolve it.

Refunds

We will inspect returned items and notify you whether the return qualifies. Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may take additional time to post the refund. Contact us if you have not received a refund within 15 business days after our approval notice.

Cancellations and exchanges

Contact us as soon as possible to request a cancellation before dispatch. If an order has already shipped, the return process applies. For a different configuration, contact us to discuss availability and return eligibility before ordering a replacement. Do not ship items to an address found elsewhere on the website without our return instructions.

Additional legal rights

Where applicable law grants a cancellation, return, refund or warranty right beyond this policy, those rights still apply, including any applicable cooling-off period for customers in eligible countries. Contact james@grydgear.com for return and refund assistance.